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FAQ

  • Where are you located?
    We are located in Toronto ON Canda
  • Do you sell to individuals?/Can anyone order off your site?
    We sell to individuals, companies, schools, hotels, government agencies, and anyone located within Canada.
  • How do I place an order?
    We try to make ordering with us as easy as possible. Orders can be placed online, by adding products to the shipping cart using the “Buy Now” button. Then complete the checkout page and choose your payment method.
  • How long is my quote good for?
    If you’ve received a custom quote, it is good for 30 days.
  • What is the turnaround time for my order?
    Every effort is made to ship your orders as quickly as possible. In stock items typically ship within 1-2 business days. Transit times vary, based on the shipping destination. Items not in stock typically ship 70 days after deposit is received.
  • What is quantity-based pricing?
    To serve our broad market of customers, both retail and wholesale, we offer tiered pricing with discounts for larger quantities. Basically, the more you buy the more you can save.
  • Can you send me a sample?
    We allow our customers to buy a single unit as a sample. Orders can be placed online or over the phone.
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